Knitting a tip.

I see the reasons that people report blogs for and they vary as you would expect given the number of blogs we have and the various reasons people will sometimes dream up. If you are a spammer though, there is one really important thing you need to remember.
Never ever use a ‘knitting’ tag. If you do your blog will be reported multiple times in a really short amount of time. No other tags has this effect. No other tag seems to have the level of ownership that this one does. Cross them and they’ll shoot you down and boy do they get - rightly - annoyed.

Of course we’ll get them on other tags but the Route 1 out of here could well be the foolish decision to use that tag.

Year end

Total incoming tickets for the year: 84838

Total topics posted to the forum: 9490
(The forum number includes the off-topic.)

Another kb broken

WHY ARE YOU SCARED

I never really minded about all caps in years past. It was annoying trying to read usenet posts in all caps but that was simply because I’m not used to reading in caps.
But now - it really does feel like someone is shouting. I get the OCCASIONAL one where the word is in caps FOR EFFECT and I can understand that even though I don’t much like it. I can envision them hammering the keys just that bit harder as it to really make the point.

And sometimes it’s not just all caps, it’s a regular enquiry. No anger, no frustration, just a question. In great big letters. When I’ve replied I have sometimes pointed out that ALL CAPS is considered to be like shouting (MY FRIENDS NEVER SAID THAT) but I have yet to ask them to check their keyboard for a broken key. Hopefully I never do of course.

Not a toy finder

Hello,
Iam looking for hulk toys in the 1970s can you please tell me where
i can get 1 from Thank you.

err….. ebay?

Not quite what they meant.

A blog was reported as Mature.
The reason: “It points to porn sights”

Doubly true!

True.

In a reply:

“When you do not know. You do not know.”

Some stats

Right now there have been 4356 tickets closed this month (Support + ToS reports), so it’s looking to be close to 7200 in total which is about the monthly average so far this year. It could be less - we had a couple of really busy days so blips throw the projections out obviously. The 7200 is equal to around 240 tickets a day and if all I worked was an 8 hour day that’s 30 an hour or one every 2 minutes (this is calculated on me working 7 days a week so those numbers change quite a bit if you use 22-24 days a month)(which is wrong because I do answer Support 7 days a week) . That’s not the actual story though.

Someone signs up, the email goes to them and the anti-spam they have sends some sort of message. That ticket is closed, it counts as 1.
A question is sent, I reply, nothing happens, it counts as 1.
A question is sent, I reply, they reply with “Thanks!”, it counts as 1.
And they send a question, I reply, they reply, I reply, they reply again but this time with a new question etc etc etc - it also counts as 1.
So although the first bounces are counted - and many are filtered - the multiples are not.
On balance the number at the top - 4356 - is lower than the actual number. It’s hard to say by how much but it is. The helpdesk software we use doesn’t seem to count overall activity.

I have no idea how many tickets we should be getting based on the performance of other companies but what I do know is that of our 1.8 million blog owners only 0.04% send me work. That’s a ratio I can live with.

Does the void need filling?

Is there something you expect or would like to see here about Support?
It’s not like all of a sudden I’m going to start blogging more about the company but I was thinking that if people get this feed or read this for reasons other than me leaving a comment on their blog then what is expected - so I thought I’d ask.